Tracking and understanding loyalty and behavior is critical to your brand. We utilize the Net Promoter System™, coupled with a proprietary index which taps satisfaction, delight and intent of future purchase data points.

This tracking provides critical behavior knowledge which allows you to pay attention to the dynamic nuances of shifting attitudes toward your brand.

Armed with ongoing behavior-tracking data, you are able to act, if necessary, before it is too late. It’s another tool designed to help you succeed.